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Attention To Retention
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The results of an online loyalty study published in Harvard Business Review reveal that for the
typical business, a five-percent increase in customer retention translates to anywhere
between a 25 and 95 percent increase in profits.
That's the power of customer retention for you!
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The results of an online loyalty study published in Harvard Business Review reveal that for the
typical business, a five-percent increase in customer retention translates to anywhere
between a 25 and 95 percent increase in profits.
That's the power of customer retention for you!